Social media giant Facebook is going to provide timelier help to users who post updates suggesting thoughts of suicide, the conglomerate announced on Wednesday.
According to a post made by Product Manager Rob Boyle and Safety Consultant Nicole Staubli, a team of specially trained workers will review reports of posts that appear to be suicidal and if necessary send the poster notifications with suicide prevention resources, such as a connection to the National Suicide Prevention Lifeline hotline.
The Facebook support posts are expected to look something like this:
The team will also will contact the person reporting the posts, providing them with options to call or message the potentially suicidal friend, or to also seek the advice of a trained professional.
The new approach is an update on a less-user friendly system, implemented in 2011, that required users to upload links and screenshots to the official Facebook suicide prevention page.
Facebook was very clear that the update was not a replacement for local emergency services.